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Accountable to: MHUT Service Leads
Reporting to: Organisational Line Manager
Location: Sefton House, Bolton, BL1 5DD (NWAS 999 Emergency Operations Centre)
Salary: £26,343 per annum (full-time), £13,171.50 (part-time, 18 hours)
Hours: One full-time (36 hours per week) position and one part-time (18 hours per week) position available.
Contract: Permanent
Closing date: Sunday 7th June 2026

Based in the Northwest Ambulance Service (NWAS) 999 emergency operations call centre, The Mental Health Urgent Triage (MHUT) Team provides timely access to relevant all-age patient information for Greater Manchester residents across the Service Providers’ areas which shall include CAMHS, learning disabilities and older people.

About Recruitment

Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resource is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support by a mental health professional.

Based in the North West Ambulance Service (NWAS) 999 emergency operations call centre, the Mental Health Urgent Triage (MHUT) Team provides timely access to relevant all-age patient information for Greater Manchester residents across the Service Providers’ areas which shall include CAMHS, learning disabilities and older people.

For the MHUT Navigator role, four VCSE organisations have come together to deliver the MHUT VCSE service within the 999-emergency operations centre. Our aim is to combine expertise, capacity, and local insight to deliver outstanding outcomes for people and communities. Successful candidates will be part of a multi agency team alongside NHS Mental Health Trust colleagues, Greater Manchester Police and NWAS.

TOGS Mind is carrying out this joint recruitment on behalf of four independent voluntary sector organisations:

• Tameside, Oldham, Glossop and Stockport Mind (TOGS Mind)
• Gaddum
• Rochdale and District Mind (RDM)
• Family Action

By applying for this role, you are consenting for your application to be shortlisted by a panel member from each of the above organisations.

Main Duties and Responsibilities

• Work as an integral part of the MHUT team to deliver services directly to members of our community.
• Working with clients who present in crisis, including supporting with de-escalation of crisis & risk management.
• Responsible for implementation of policies for own work area and proposing policy or service changes which impact beyond own area of activity.
• Work alongside other staff and volunteers to ensure members of our community can access the services they need.
• Working in partnership with other services. Specifically for this role, you will work alongside Pennine Trust, GMMH Trust, GMP and NWAS
• Work collaboratively with practitioners on shift to make decisions according to good clinical practice to ensure the safety of people accessing services and help identify areas for improvement.
• Safely escalate concerns to practitioners on shift in line with agreed escalation and incident reporting procedures.
• Using telephone systems to provide telephone support, de-escalation and risk management, and onward signposting.

Communication and Working Relationship Skills

• Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services).
• Contribute to the safe and effective day to day operations of the service, managing clinical enquires.
• Provide a high standard of written and verbal communication that is clear and in line with local guidance.
• Role model effective communication: demonstrating empathy, respect, compassion and hope where there may be barriers to understanding.
• Communicate information in a way that makes it relevant and understandable in line with operational guidance.
• Maintain professional relationships with all VCSE and NHS colleagues to ensure professional standards are met.
• Promote a culture that incorporates employing organisational values and is recovery focused.

To apply for this role you will need to submit your CV to TOGS Mind. Their recruitment page can be found here – please do not submit your CV to Gaddum. 

Accountable to: Head of Therapy
Reporting to: CYP Therapy Coordinator
Location: Community based role working predominantly in schools in Manchester and Salford with some homeworking. Our central office base is Green Fish Resource Centre, 46-50 Oldham Street, Manchester. M4 5LE
Salary: £11,522.11 (pro rata equivalent of £27,812.00)
Hours: 14.5 hours per week
Contract: Permanent

Job Purpose

To work as a member of Gaddum Therapeutic Services which includes Counsellors, Social Workers, Art Therapists, and Play Therapists.

To provide therapeutic support to CYP who have become stuck in their grieving process following a bereavement of a significant person. This will include one to one work and occasional group work which will usually take place at the child’s school, community venue or remotely via telephone or online video.

To offer advice and guidance to professionals and carers who contact us following a child’s complex bereavement. Effective working relationships with parents, carers and other professionals will be a crucial element of the role.

Main Duties

– To be accountable to the CYP Therapy Coordinator.

– Act as an initial point of contact for family members and professionals considering a referral to the service or requesting advice and guidance.

– Provide support in the grieving process, offering advice, making an initial assessment of need and signposting to other services where appropriate.

– Following assessment, offer therapeutic intervention to CYP, supporting their adjustment to loss and building resilience. Interventions should meet the assessed needs of each individual.

– Ensure all involved with the CYP understand the complexities of a bereavement, including those experienced as a result of trauma.

– Maintain case records, monitor and evaluate your work in line with the organisation’s processes and protocols.

– Undertake regular reviews with family members and other professionals as appropriate.

– Ensure effective multiagency working with other professionals.

– Work to Gaddum’s policies and procedures.

– Ensure Safeguarding procedures are carried out in line with relevant legislation and Local Authority requirements.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an Enhanced DBS Check with a children’s barred list check.

Closing Date: Thursday 4th June 2026 at 12 noon

Full Job Description and Person Specification here.