Gaddum is committed to providing the highest quality, most effective, and safest services for services users, families, and to the general public. We welcome all comments, concerns, compliments and complaints about our services.
- Comment: An observation, expression of personal opinion, or suggestion for improvement – without an expectation from the person making the comment that action is required.
- Concern: Issues of importance, interest, or worry raised by a service user or stakeholder which they wish to be dealt with on an informal basis. Concerns do not require a formal investigation as the issues raised should be capable of resolution locally and quickly.
- Complaint: Any dissatisfaction raised about any aspect of service provided by Gaddum which the individual or their representative (with the individual’s consent) or any person has specifically asked to be addressed through Gaddum’s 4Cs procedure. A complaint may be made by any person about concerns they have regarding the quality of service that they have experienced.
- Compliment: Positive feedback or an expression of gratitude from a service user or stakeholder about Gaddum, a member of staff, or the service they have experienced.
You can submit feedback to us via firstname.lastname@example.org or fill in the form below.
We acknowledge that there are times when we must reflect on something we have done (or have omitted to do) that may have had a detrimental impact.
In these situations, Gaddum recognises its duty to collect, analyse, review, and learn from feedback to understand what went well, what didn’t go well, and whether there were other lessons we could have learned from a situation. Gaddum will also ensure
that, in these situations, we implement, track, and measure improvements to ensure they address identified issues.
A copy of our policy can be found here:
You can submit a complaint to us via email@example.com or fill in the form below.
Anonymous safeguarding concerns and whistleblowing
Wherein you have safeguarding concerns that you feel unable to raise with a member of staff you can submit an anonymous safeguarding concern or whistleblowing report here: